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Operation of Nexa PlatformLast Updated - April 29, 2022

NEXA eCommerce marketplace is a website where buyers can find different brands of products coming from multiple vendors including us, shops, or freelancers showcased on https://nexa.store.

At NEXA the manufacturers or producers are able to sell their products directly to the consumers through the https://nexa.store portal, therefore avoiding the stagnant process of stock holding. Besides, NEXA itself produces, purchases, and sells a significant percentage of total sales to consumers. In addition, importers or third-party vendors can also showcase and sell a number of merchandises they own.

Nexa.Store is a cross-border eCommerce platform for buyers and sellers to easily interact and trade with each other without much hassle or difficulties. We have designed a vast operating model to fulfill the needs and demands of each consumer. In most cases, we manage the production, packaging, shipping, and delivery of a large number of products to provide everything to customers at the lowest possible price.

In NEXA's operation, a number of measures are in place to make the supply chain smooth. One of the major and effective resources is our warehouses and own fleet of vehicles used for packaging, shipment, and delivery of products. Our technological infrastructure, including the website and the app, has been developed using state-of-the-art technology and plays a very important role in the platform's functioning. We don't take more than 24 hours to deliver or ship products from our warehouses. Orders placed on or before 16:00 hrs are delivered and shipped at the same day. Again, we have developed our own internet and app-driven delivery system to smoothen the distribution of the orders placed. Our system is equipped with a scheduled delivery system where a customer can specify a time to receive the merchandise, he/she ordered. We don't sell any counterfeit products. https://nexa.store always displays the real stocks of the products. Our vendors and manufacturers are strictly not allowed to showcase any products if not available under their custody.

The entire https://nexa.store marketplace runs on one software infrastructure, allowing all the vendors, manufacturers, producers, and importers to sell their goods under the same umbrella. NEXA helps the consumers to lower their administrative costs, save valuable time and get the best prices from the suppliers. On the other hand, vendors, manufacturers, producers, and importers can also use this e-marketplace to advertise their products to the set of relevant customers.

Nexa eCommerce marketplace provides a transparent purchasing process as factors such as the prices of the product and availability of the stock on a single platform in an open environment create better opportunities for suppliers and buyers to establish new trading relationships within the supply chain. The buyers get a wide variety of options on products to compare on a single website helping them find the most reasonable price for the best quality product. Real-time updated information on the price and availability makes it easier for the buyers to get the best deal. The buyers can find trusted established vendors and build a trading partnership by dealing exclusively with them.

Smaller stores or vendors who are not sure about establishing their own eCommerce website or want to reduce their marketing costs can align themselves with Nexa.Store and gain visibility through our fulfillment options. This platform acts as an additional sales channel to market and sell their products.

Unlike other eCommerce marketplaces operating in Bangladesh Nexa always have control over the quality of products and/or timeliness of delivery. We have introduced Nexa Lab to deal with the quality of the products before a specific product is uploaded to our marketplace. Nexa.Store has an AI-driven review system, allowing consumers to give feedback on specific products. If the product is from 3rd party vendor or seller or producer we downgrade their account for those negative reviews. On the contrary, if any products are sold sourced or manufactured or produced by us, we compensate customers for the inconvenience they may have faced. We understand that in some cases maybe during delivering an order we or a vendor or a seller or a supplier find a product faulty and doesn't comply with our quality standards and eventually needs to cancel that order, we offer a certain % of discount on the customer's next purchase as a gesture of honor considering the time, he/she spent to order that product.

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