This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://app.termly.io/dashboard/website/7d3ef164-e719-4757-b863- 8da67552b1ee/privacy-policy.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store and curbside pickup is available for all purchases. Pickups are available anytime.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products
Free Shipping
We offer free Standard, in most of the cases 1 (One) day shipping on Orders over Bangladeshi Taka 499 for Premium and Verified Customer(s).
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
| Standard 1-2 | Express 1 | Real Time | |
|---|---|---|---|
| Under 0.5 kg | 60 | 80 | At actual |
| 0.5-3 kg | 80 | 100 | At actual |
| 3-5 kg | 100 | 150 | At actual |
| 5-8 kg | 150 | 200 | At actual |
| 8-10 kg | 180 | 250 | At actual |
| 10 kg and above | At actual | At actual | At actual |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
HOW IS MY SUBSCRIPTION FULFILLED?
If you are buying a subscription then we will deliver on: The day and time you select as scheduled delivery in your account settings or during check out.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Standard, in most of the cases 1 (One) day shipping is not valid on international orders.
For information about customs process:
- Email [email protected]
- Call +8802224470422
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
The following articles are prohibited from shipping - Alcoholic beverages, Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver), Dangerous goods/Hazardous materials, Firearms, Live animals, Money and negotiable items, Pornographic materials and those prohibited by the laws applicable in Bangldesh.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
EXTENDED POLICY ON SHIPPING
To be added
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our return policy: https://app.termly.io/document/return-policy/b1c5cfe6-0b60-42df-8aa1-97a6918d3d53
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone: +8802224470422
- Email: [email protected]
- Online contact form: www.nexa.store/contact